Privacy Policy

Welcome to lyapcare.com.np (“we”, “us”, “our”, or the “Platform”). We are committed to protecting your privacy and the confidentiality of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our Platform, you consent to the practices described herein.

1. Who we are

LyapCare (Lyap Care Surunga) is a sole proprietorship registered in Nepal, with registered address: Kankai, Jhapa. For any privacy-related queries or to exercise your data rights, you may contact us at: lyapcare@gmail.com or +977 9816029372.

2. Scope of this Policy

This Policy applies to all users of our Platform, whether in Nepal or abroad, when you purchase or browse goods or services from lyapcare.com.np. It applies to information we collect online and via any mobile or web application we operate.

3. Information We Collect

We may collect the following types of information:

Personal Information you provide:

• Account/profile details: name, email address, phone number, billing & shipping address.
• Transaction details: items purchased, order history, payment reference, delivery instructions.
• Payment information: depending on our payment gateway, we may collect or receive a tokenised payment reference (we do not store full card details) or bank transfer details.
• Communications: when you contact us via customer support, feedback, surveys, reviews.

Automatically collected/technical data:

• Device and browser information (e.g., IP address, operating system, device type).
• Usage data: pages visited, products viewed, time spent, referrers.
• Cookies and similar technologies: to enable website functionality, analytics, and personalised experience.

Third-party data:

We may receive or collect information from trusted third-party sources (for example shipping partners, payment gateways) as needed for fulfilment.

4. How We Use Your Information

We use your information for purposes including but not limited to:

• Processing and fulfilling your orders: verifying your identity, processing payments, arranging shipping and delivery.
• Communicating with you: order confirmations, status updates, customer service, responding to enquiries.
• Improving our Platform: analysing how you use our services, improving user experience, developing features.
• Marketing and promotions (where you have consented): sending you newsletters, product offers, updates (you may opt-out at any time).
• Fraud prevention and security: to detect and prevent fraudulent transactions, unauthorized access, and comply with legal obligations.
• Legal and regulatory compliance: to comply with the E-Commerce Act and other applicable laws in Nepal (for example keeping records, responding to official investigations).

5. Disclosure and Sharing of Your Data

We will not sell, rent, or trade your personal information to unaffiliated third parties. However, we may share your information as necessary for the following:

• Service providers/sub-contractors: e.g., shipping and logistics partners, payment gateways, IT service providers, customer support agents. These parties will only process your data on our instructions and under confidentiality obligations.
• Legal/regulatory authorities: if required by law, regulation or legal process in Nepal (for example under the E-Commerce Act, Section 12 confidentiality obligations).
• Business transfers: in the event the business is sold, merged, or reorganised, your data may be part of the transaction; we will notify you of such change.
• Aggregated/anonymised data: we may use aggregated or anonymised data for analytics or business insights; such data cannot identify you personally.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session/login status;
• Enhance user experience and website functionality;
• Analyse how the site is used (via analytics tools);
• Serve relevant marketing/advertising (if applicable).

You may choose to disable cookies via your browser settings. Please note that disabling cookies may affect the functionality of the Platform.

7. Your Rights and Choices

• Access / Correction: You have the right to access, correct, update, or delete personal information we hold about you. You may do so by logging into your account or contacting us at lyapcare@gmail.com.
• Disable/Withdraw Consent: Where we rely on your consent for processing certain data (e.g., marketing), you may withdraw that consent at any time.
• Object / Restrict processing: You may object to or request restriction of processing in certain cases.
• Data retention: We retain your personal data as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. After the retention period, data will be securely deleted or anonymised. Under the E-Commerce Act you must provide mechanisms for updating or disabling the source of identification.

8. Security of Your Information

We implement appropriate technical and organisational security measures (such as encryption, access control, firewalls, secure servers) to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is completely secure — while we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

If we transfer your personal data outside Nepal (for example via cloud services or international payment processors), we will ensure appropriate safeguards are in place in compliance with applicable law and that your rights remain protected.

10. Children’s Privacy

Our Platform is not directed at children under the legal age of contract in Nepal. If you are under the age of 18 you may use the Platform only with the consent of a parent or guardian. We do not knowingly collect personal data from children without such consent; if we learn of such collection we will take steps to delete the information.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on the Platform with the “Last updated” date. Your continued use after such changes will constitute your acceptance of the updated Policy.

12. Contact Us

If you have questions, comments or requests regarding this Privacy Policy or our data practices, please contact us at: